Refund Policy

Last updated: 26 June 2026

We offer a 30-day return period, meaning you may request a return within 30 days from the date you receive your order.

Our 30-day return period consists of:

• Your statutory 14-day right of withdrawal for eligible online purchases; and
• Our additional voluntary return policy covering eligible returns requested between days 15 and 30.

Your statutory consumer rights are not affected by this policy.

Eligibility for a return

To qualify for a return under our voluntary 30-day return policy, the item must be:

• In the same condition in which it was received;
• Unused, unworn and undamaged;
• Complete with its original tags, accessories and packaging; and
• Accompanied by a receipt or other proof of purchase.

We reserve the right to refuse returns requested between days 15 and 30 where the product has been opened, used, damaged, altered or is no longer in a resaleable condition.

Different conditions apply during the statutory 14-day withdrawal period, as explained below.

How to request a return

To request a return, contact us at hello@pulitmalta.com and provide:

• Your full name;
• Your order number;
• The product you wish to return;
• The reason for the return; and
• Photographs where the product is damaged, defective or incorrect.

We will provide you with the appropriate return instructions and, where applicable, arrange collection of the product.

Please do not send products back without first contacting us. Returns sent to an incorrect address may be delayed or may not be received.

For returns requested under our additional voluntary return policy between days 15 and 30, the return must be approved by us before it is sent or delivered.

Return processing fee

For change-of-mind returns accepted under our additional voluntary return policy between days 15 and 30, a fixed €6 return processing fee will be deducted from the refund.

This fee contributes towards the costs involved in processing the return, including:

• Return administration;
• Inspection and condition checking;
• Handling and processing;
• Repacking where required;
• Restocking;
• Courier coordination; and
• Other operational costs associated with the return.

The €6 return processing fee applies regardless of whether:

• Pulit arranges collection;
• The customer uses their own courier; or
• The customer delivers the product personally.

The €6 return processing fee will not apply where the product is confirmed to be faulty, defective, damaged upon delivery, incorrect or otherwise not in conformity with the order.

Returns during the statutory 14-day withdrawal period

A general administration, processing, inconvenience or restocking fee will not be charged where an eligible customer exercises the statutory 14-day right of withdrawal.

The customer remains responsible for the direct cost of returning a change-of-mind purchase, provided this responsibility was communicated before the purchase was completed.

Where Pulit arranges courier collection during the statutory withdrawal period, the direct cost of that collection may be deducted from the refund. No collection charge will apply where the customer returns the product personally or arranges and pays for their own return.

This statutory distinction does not apply to voluntary returns requested after the 14-day withdrawal period, for which the fixed €6 return processing fee applies.

European Union 14-day right of withdrawal

For eligible products purchased online, you have the right to withdraw from the purchase without providing a reason within 14 days from the date on which you, or a person nominated by you other than the courier, receive the goods.

To exercise this right, you must send us a clear statement informing us of your decision to withdraw before the 14-day period expires. You may do this by emailing hello@pulitmalta.com.

After informing us of your decision to withdraw, you must return the goods without unnecessary delay and no later than 14 days after the date on which you informed us.

During the withdrawal period, you may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning, in a similar way to how you would inspect it in a physical shop.

You may be responsible for any reduction in the product’s value caused by handling or use beyond what was reasonably necessary to inspect it.

Damaged, defective or incorrect products

Please inspect your order as soon as it is delivered and contact us promptly if:

• The product is damaged;
• The product is defective;
• You received the wrong product;
• An item is missing; or
• The product is otherwise not as described.

Contact us at hello@pulitmalta.com with your order number and clear photographs or videos showing the issue.

Where a product is confirmed to be faulty, damaged upon delivery, incorrect or otherwise not in conformity with the order, Pulit will cover the applicable return or collection costs.

Depending on the circumstances and your applicable legal rights, we may offer a repair, replacement, price reduction or refund.

The €6 return processing fee will not be charged for confirmed faulty, damaged or incorrect products.

Exceptions and non-returnable products

Certain products cannot be returned, including:

• Perishable products;
• Custom-made or personalised products;
• Products manufactured according to the customer’s specifications;
• Sealed products that are unsuitable for return for health-protection or hygiene reasons after the seal has been opened;
• Products that have been mixed inseparably with other goods after delivery;
• Products damaged through misuse, neglect, improper storage or failure to follow the instructions; and
• Any other products excluded from the right of withdrawal by applicable law.

Please contact us at hello@pulitmalta.com before returning a product when you are unsure whether it is eligible.

These exclusions do not remove your legal rights where a product is faulty, damaged, incorrect or not as described.

Opened and used products

For returns requested under our additional voluntary policy between days 15 and 30, opened or used products will generally not be accepted unless they are faulty, damaged or incorrect.

During the statutory 14-day withdrawal period, opening packaging does not automatically remove the right of withdrawal unless the product falls under a lawful exception, such as certain sealed hygiene-related products.

However, we may make a lawful deduction where the product has been used or handled beyond what was reasonably necessary to inspect its nature, characteristics and functioning.

Sale and discounted products

Sale and discounted products remain covered by applicable statutory consumer rights, including the statutory right of withdrawal where it applies and the legal remedies available for faulty or non-conforming products.

Sale or discounted products may be excluded from our additional voluntary return policy covering days 15 to 30 where this exclusion was clearly communicated before purchase.

A product is not considered faulty merely because it was sold at a discounted price due to a defect or issue that was clearly disclosed before purchase.

Gift cards

Gift cards are non-returnable and non-refundable except where otherwise required by law.

Exchanges

The quickest way to receive a different product is to return the original product and place a separate order for the replacement after the return has been accepted.

Where the original product is faulty, damaged or incorrect, contact us before placing another order so that we can arrange the appropriate remedy.

Any difference in price between the original and replacement products must be paid by the customer or refunded by us, as applicable.

Refunds

We will notify you after we receive and inspect your returned product and confirm whether the refund has been approved.

Where the statutory 14-day right of withdrawal applies, we will reimburse the applicable payments received from you, including the cost of the least expensive standard delivery method offered by us, where required by law.

We are not required to refund additional delivery costs resulting from the customer selecting a more expensive delivery method, such as express delivery, instead of the least expensive standard option.

We may withhold reimbursement until:

• We have received the returned goods; or
• You provide evidence that the goods have been sent back,

whichever occurs first.

Approved refunds will be issued using the original payment method unless another method has been expressly agreed.

Depending on the circumstances, the following amounts may lawfully be deducted from the refund:

• The €6 return processing fee for voluntary returns accepted between days 15 and 30;
• The direct courier collection cost for change-of-mind withdrawals during the statutory 14-day period where Pulit arranged collection;
• Any reduction in value caused by excessive handling, use or damage; and
• Any other amount that may lawfully be deducted.

Refunds under the statutory right of withdrawal will be processed within the period required by applicable law.

Refunds accepted under our voluntary return policy will normally be processed within 10 business days after the returned product has been received, inspected and approved.

Your bank, card provider or payment service may require additional time to process and display the refund.

Contact us at hello@pulitmalta.com if more than 15 business days have passed since we confirmed that your refund was issued.

Returning the product

The product must be packed securely to avoid damage while it is being returned.

Where the customer arranges the return, the customer remains responsible for the product until it is received by Pulit. We recommend using a tracked delivery method and keeping proof of postage.

Pulit is not responsible for products lost or damaged while being returned using a delivery method arranged by the customer.

Do not return products to the address shown on the parcel without first contacting us, as the appropriate returns address may be different.

Refused and uncollected deliveries

Refusing delivery or failing to collect an order does not automatically complete a return or cancellation.

Please contact us at hello@pulitmalta.com as soon as possible if you wish to cancel or return an order.

Any deductions relating to refused or uncollected deliveries will only be made where permitted by law and where the relevant costs were properly communicated to the customer.

Contact information

For return, exchange or refund questions, contact:

Pulit
Email: hello@pulitmalta.com